1.1 The seller makes deliveries worldwide via two shipping compagnies Bpost & Mondial Relay.
Countries via Bpost:
- Australia
- Canada
- China
- Denmark
- Greece
- Ireland
- Japan
- Lebanon
- Malaysia
- Morocco
- Norway
- Qatar
- Saudi Arabia
- South Korea
- Sweden
- Switzerland
- Turkey
- UAE
- USA
( Bpost – Economy: Without Track & Trace & compensation. )
( Bpost – Standard: Standard offer prices include Track & Trace. )
Countries via Mondial Relay:
- Austria
- Belgium
- France
- Germany
- Luxembourg
- Netherlands
- Portugal
- Spain
- Italy
How to track your Mondial Relay package?
To facilitate your parcel shipments to your address , Mondial Relay offers you a real-time parcel tracking tool, accessible on mondialrelay.be Once your package has been shipped, you will receive an email or SMS containing tracking information. If you do not have the shipping number, you can request it from us. Then, simply enter the destination postal code as well as your package, tracking or shipping number (consisting of 8, 10 or 12 digits) in the space provided for this purpose, without spaces.
You will be able to follow your package step by step, in real time, until its delivery to a Relais® point or Locker.
All the products is shipped from Belgium.
Any taxes and import costs are payable by the purchaser.
1.2 The order is delivered to the address given by the purchaser.
1.3 For the delivery in Belgium , the seller will make every effort to ensure that the order is despatched to the delivery address within 7-10 working days following validation of the order and receipt of payment. The parcel delivery service will go to this address between 8 am and 6 pm on working days and present the parcel or parcels to the recipient or to any other person present at this given address. If nobody is home, a notice of attempted delivery will be left at the delivery address. It will then be for the purchaser to contact the parcel delivery service to agree either a new delivery date at the same address or a new delivery date at a different address or collection at the nearest Post Office. Failure to do so within 15 days from the date of the attempted delivery notice left by the parcel delivery service or if the purchaser is absent on the occasion of a second delivery attempt will result in the order being returned automatically to the seller, who will contact the purchaser to schedule a new delivery of the order. In this case, the purchaser can be charged for additional delivery costs.
1.4 For a delivery outside Belgium, the seller will make every effort to ensure that the order is delivered within 10-15 days following validation of the order if inside the European Union and within 15-25 days for the rest of the world. The means of delivery will depend on the postal services in the country in question.
1.5 If the purchaser has designated the parcel delivery service, the transfer of risks to the purchaser shall be made at the moment the products ordered are made available to the delivery service. Material proof that they have been made available will be provided by the control system used by the parcel delivery service.
1.6 It is the purchaser’s responsibility to check dispatches on arrival and to express any reservations or complaints that may seem justified, or even to refuse the parcel if it looks as if it has been opened or if it shows clear signs of damage. If there are any complaints after taking delivery of the order it is essential to send an email to [email protected] mentioning “Delivery complaint”, with supporting photos, within 48 hours of taking delivery of the order.
