1. RIGHT OF WITHDRAWAL AND PRODUCT RETURN PROCEDURES
1.1 The purchaser has a period of fourteen (14) calendar days, commencing the day after the delivery date, to cancel his purchase, without penalty and without having to provide justification, in accordance with Belgian economic law.
Within this period, the purchaser must inform the seller of his intention to make use of his right of withdrawal in the following way:
- Send an email to [email protected]
- – Provide surname and first name of the purchaser
– Give a detailed description of the article or articles in question, with quotation of the invoice number and date of issue
1.2 The return to the seller shall be made to the address given on the parcel, except for any instructions to the contrary given to the purchaser who must retain proof of dispatch.
1.3 If the purchaser wants to exchange the products rather than obtain a refund, he/she must state this in the e-mail, following which the seller will inform the purchaser of the article availability and of any supplement payable or partial reimbursement as applicable.
1.4 All costs and risks linked to the dispatch of returned products are borne by the purchaser.
1.5 If the purchaser has recourse to his right of withdrawal and returns the products no later than fourteen (14) days following the communication of his decision to withdraw in accordance with the procedures agreed in the preceding paragraphs, the seller undertakes to reimburse the purchaser for the amount of the purchase price on reception of the products by the seller.
1.6 In the event of reimbursement for products returned, the seller will credit the credit card used for the payment of the said products for an amount equal to the purchase price of the said products, less the amount of purchase vouchers or discounts accepted at the time of placing the order. The purchaser will be reimbursed in accordance with the procedures agreed with the bank that issued the card. ( shipping fees is not refundable ! )
1.7 The purchaser can only invoke the right of withdrawal if the products supplied have been used, have been damaged, have elements missing, or have had their labels removed.
1.8 The products must be returned with suitable protection, in their original packaging, in perfect condition for resale, and accompanied by any accessories, instructions for use, etc, failing which they can neither be accepted as returned not exchanged.
1.9 Customised or personalised products/services may not under any circumstances be accepted as returned or exchanged.
1.10 Products returned but that cannot be accepted as returned by the seller remain with the seller at the purchaser’s disposal. The purchaser remains bound to pay for them. In the event of abnormal or abusive returns the seller reserves the right to refuse subsequent orders.
1.11 The seller indicates on the website the conditions, deadline
Overview
Do not hesitate to contact us for questions related to refunds and returns.
