Thank you for shopping at MANITUDO. We take pride in providing high-quality products, and we want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our refund and return policy below.
Returns
We accept returns within 14 days of receiving your order. To be eligible for a return, the item must be:
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Unused, unworn, and in the same condition as received
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In its original packaging, including tags, labels, and any accessories
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Free from stains, odors, or signs of wear
To initiate a return, please contact us via the Customer Service section with your order number and reason for return. Once approved, we will provide instructions on how to send your item back.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7-10 business days to the original payment method.
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Shipping costs are non-refundable.
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If your return is rejected due to non-compliance with our return conditions, we will notify you and send the item back at your expense.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us within 7 days of receiving your order with photos of the damaged product.
Non-Returnable Items
The following items cannot be returned or refunded:
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Sale or discounted items
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Gift cards
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Custom or personalized products
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Underwear, socks, and other intimate apparel for hygiene reasons
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Late or Missing Refunds
If you have not received your refund after 10 business days, please check with your bank or payment provider. If issues persist, contact us and we will find solution.
For any additional questions, feel free to reach out to us via the Customer Service section.
Thank you for choosing MANITUDO.
